Trisakti Institute of Tourism Library
This thesis investigates the relationship between leadership style (transformational leadership and transactional leadership) toward service quality in SMKN 33 Jakarta. The thesis first determined the perception of students about the service quality they received. The thesis also analyzed how the school staff (including teachers and administrative staff) perceived the dimensions of leadership …
The purpose of this study was to identify (1) to determine whether a guest of The Patra Hotel, Bali have positively perceived on the quality of services provided (2) to compare the characteristics of Transformational Leadership of the Transactional Leadership at The Patra Hotel, Bali (3) to determine relationship between Service Quality and Transformational Leadership and Transactional Leadersh…