ANALISA PENGARUH PELAYANAN ONE STOP SERVICECONVENTION SERVICES MANAGER TERHAD…

Tingkat pemesanan ruangan untuk jasa industri wisata MICE di Balai Sidang Jakarta Convention Center sangat baik, hal ini perlu ditunjang oleh kinerja dari seorang Convention Services Manager yang baik pula, karena kepuasan pelanggan akan berpengaruh dengan loyalitas pelanggan tersebut dengan Balai Sidang Jakarta Convention Center.

ANALISIS MOTIVASI WISATAWAN DESTINASI ASIA DI BAYU BUANA TRAVEL SERVICES

Karakteristik konsumen Bayu Buana Travel Services dan motivasi yang mendasari mereka dalam pemilihan destinasi favorit yaitu Destinasi Asia.

Services Marketing: people, Technology, Strategy

No. Panggil

658.8 LOV p

Penerbit

Pearson Education Limited

Deskripsi Fisik

648 hlm

Subjek

Services Marketing

Lampiran Berkas

-

Essentials of Services Marketing

No. Panggil

658.8 WIR e

Penerbit

Pearson Education South Asia Pte Ltd.

Deskripsi Fisik

xxxii, 567 hlm.; 27,5 cm

Subjek

Services Marketing - Essentials

Lampiran Berkas

-

Strategic customer service : managing the customer experience to increase pos…

No. Panggil

658.812 GOO s

Penerbit

American Management Association

Deskripsi Fisik

xiv, 256 hlm; index.,table.,illus.; 23 cm;

Subjek

Customer relations - Management - Customer services - customer interface - customer service - strategic solutions - tactical responses

Lampiran Berkas

strategiccustomerservice.pdf

Customer service : skills for success

No. Panggil

658.812 LUC c

Penerbit

McGraw Hill

Deskripsi Fisik

xx, 294 hlm; index.,gloss.,photo.,illus.,; 26 cm;

Subjek

Customer services - Customer Services - nonverbal communication skills - service culture - verbal communication skills

Lampiran Berkas

customerserviceskillsforsuccess4ed.pdf

Essentials of Services Marketing

No. Panggil

658.8 WIR e

Penerbit

Pearson Education South Asia Pte Ltd.

Deskripsi Fisik

xxxii, 567 hlm.; 27,5 cm

Subjek

Essentials - Services Marketing

Lampiran Berkas

-

Services marketing : integrating customer focus across the firm

No. Panggil

658.8 ZEI s

Penerbit

McGraw-Hill

Deskripsi Fisik

694 hlm;

Subjek

Customer service - Marketing - Service industries - Marketing - customer - managing service - Marketing - services

Lampiran Berkas

servicemarketing5ed.pdf

Case studies in tourism & hospitality marketing

No. Panggil

338.479194 HAR c

Penerbit

Pearson Education Australia

Deskripsi Fisik

228 hlm; ill; 26 cm;

Subjek

Historic Sites - hospitality marketing - hospitality service - tourism marketing - tourism services - World Heritage Areas

Lampiran Berkas

casestudiesintourismandhospitalitymarketing.pdf

Essentials of professional cooking

No. Panggil

641.57 GIS e

Penerbit

John Wiley & Sons, Inc.

Deskripsi Fisik

xiv, 562 p; glos.; 29 cm;

Subjek

cooking meat - EQUIPMENT - food services - mise en place - Quantity cookery - Sanitation

Lampiran Berkas

essentialsofprofessionalcooking.pdf