Analisis Kualitas Pelayanan Customer Service di Bandar Udara Internasional I …

Bandar Udara Internasional I Gusti Ngurah Rai Bali merupakan salah bandara yang terletak di Provinsi Bali, Indonesia. Penelitian ini bertujuan untuk mengetahui peran customer service di Bandar Udara Internasional I Gusti Ngurah Rai Bali terhadap kualitas pelayanan yang diberikan oleh petugas customer service terhadap kepuasan penumpang di Bandar Udara Internasional I Gusti Ngurah Rai Bali.…

PENGARUH CUSTOMER SERVICE TERHADAP KEPUASAN PELANGGAN LEMMONEITS

Lemmoneits merupakan toko buah berbasis online yang terletak di Haji Nawi, Jakarta Selatan. Konsumen Lemmoneits cukup beragam, mulai dari remaja hingga dewasa. Lemmoneits harus mampu memberikan pelayanan yang baik agar para konsumen atau pelanggan berminat untuk melakukan pembelian ulang/ repeat order.

Customer Service for Hospitality and Tourism

No. Panggil

658.812 HUD c

Penerbit

Goodfellow Publisher

Deskripsi Fisik

296 hlm.; 26 cm;

Subjek

customer service

Lampiran Berkas

costomerserviceforhospitalityandtourism2ed1.PDF

PENGARUH “LOYALTY PROGRAM” TERHADAP TINGKAT LOYALITAS PELANGGAN DI RESTOR…

No. Panggil

P 2016 H 003

Penerbit

Sekolah Tinggi Pariwisata Trisakti

Deskripsi Fisik

71 hlm; ill; 29 cm;

Subjek

Customer Loyalty - customer service - customization - Loyalty program - rewards programs

Lampiran Berkas

fulltextM1441030007.pdf

HUBUNGAN GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN GAYA KEPEMIMPINAN TRANSAKSION…

The purpose of this study was to identify (1) to determine whether a guest of The Patra Hotel, Bali have positively perceived on the quality of services provided (2) to compare the characteristics of Transformational Leadership of the Transactional Leadership at The Patra Hotel, Bali (3) to determine relationship between Service Quality and Transformational Leadership and Transactional Leadersh…

Service marketing : people, technology, strategy

No. Panggil

658.80095 LOV s

Penerbit

Pearson

Deskripsi Fisik

648 hlm; subject index.,name index.,gloss.,photo.,illus.,table..; 27 cm;

Subjek

Customer service - Asia - Marketing - Service industries - Asia - Marketing - Service industries - Asia - Marketing - Cases - Consumer Behavior - Marketing - markets - service products

Lampiran Berkas

servicemarketingpeopletechnologystrategy7ed.pdf

Strategic customer service : managing the customer experience to increase pos…

No. Panggil

658.812 GOO s

Penerbit

American Management Association

Deskripsi Fisik

xiv, 256 hlm; index.,table.,illus.; 23 cm;

Subjek

Customer relations - Management - Customer services - customer interface - customer service - strategic solutions - tactical responses

Lampiran Berkas

strategiccustomerservice.pdf

Services marketing : integrating customer focus across the firm

No. Panggil

658.8 ZEI s

Penerbit

McGraw-Hill

Deskripsi Fisik

694 hlm;

Subjek

Customer service - Marketing - Service industries - Marketing - customer - managing service - Marketing - services

Lampiran Berkas

servicemarketing5ed.pdf

Undang-undang republik indonesia nomor 14 tahun 2005 tentang guru dan dosen d…

No. Panggil

348.02 gd

Penerbit

Eko Jaya

Deskripsi Fisik

viii, 466 hlm; 21 cm;

Subjek

customer service - hospitality industry - Industri Perhotelan - pariwisata - Pelayanan Pelanggan - tourism

Lampiran Berkas

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Catalogue of exemplary practices in adventure travel and ecotourism

No. Panggil

338.479.1 PAM c

Penerbit

Pam Wight & Associates

Deskripsi Fisik

iii, 124 p; 30 cm;

Subjek

Adventure Ecotourism - Adventure Travel - Agen Perjalanan - customer service - Handbook, Manuals - pariwisata - Pedoman, Panduan - tourism - Travel Agents

Lampiran Berkas

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