Trisakti Institute of Tourism Library
The variables used as many as three variables: the quality of service as an independent variable, satisfaction as an intervening variable, and loyalty as the dependent variable. The analysis tool used is Path Analysis to determine the effect of perceived service performance rating on satisfaction and loyalty rating. Validity, reliability, and classical assumption done before the path analysis. …
The purpose of this research was to determine how much influence the marketing mix and quality of service that’s owned by Padjadjaran Suites Hotel & Conference Bogor on customer loyalty.
Service Blueprint is the way to portray the service process in departure handling, in terms of maintaining, evaluating as well as improving services.
The purpose of this study was to determine how much influence the quality of service to customer satisfaction in the Bengawan Solo Coffee Summarecon Mall Serpong.