HUBUNGAN GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN GAYA KEPEMIMPINAN TRANSAKSION…

The purpose of this study was to identify (1) to determine whether a guest of The Patra Hotel, Bali have positively perceived on the quality of services provided (2) to compare the characteristics of Transformational Leadership of the Transactional Leadership at The Patra Hotel, Bali (3) to determine relationship between Service Quality and Transformational Leadership and Transactional Leadersh…

EFFECTS OF PROMOTION ON RELATIONSHIP QUALITY AND CUSTOMER LOYALTY IN EVENT IN…

The American Marketing Association claimed that promotional activity is all marketing activities that stimulate customer purchase and the effects of sellers, In studies of relationships, networks and interaction, a series of general properties have emerged.

Service marketing : people, technology, strategy

No. Panggil

658.80095 LOV s

Penerbit

Pearson

Deskripsi Fisik

648 hlm; subject index.,name index.,gloss.,photo.,illus.,table..; 27 cm;

Subjek

Customer service - Asia - Marketing - Service industries - Asia - Marketing - Service industries - Asia - Marketing - Cases - Consumer Behavior - Marketing - markets - service products

Lampiran Berkas

servicemarketingpeopletechnologystrategy7ed.pdf

Strategic customer service : managing the customer experience to increase pos…

No. Panggil

658.812 GOO s

Penerbit

American Management Association

Deskripsi Fisik

xiv, 256 hlm; index.,table.,illus.; 23 cm;

Subjek

Customer relations - Management - Customer services - customer interface - customer service - strategic solutions - tactical responses

Lampiran Berkas

strategiccustomerservice.pdf

Customer service : skills for success

No. Panggil

658.812 LUC c

Penerbit

McGraw Hill

Deskripsi Fisik

xx, 294 hlm; index.,gloss.,photo.,illus.,; 26 cm;

Subjek

Customer services - Customer Services - nonverbal communication skills - service culture - verbal communication skills

Lampiran Berkas

customerserviceskillsforsuccess4ed.pdf

Services marketing : integrating customer focus across the firm

No. Panggil

658.8 ZEI s

Penerbit

McGraw-Hill

Deskripsi Fisik

694 hlm;

Subjek

Customer service - Marketing - Service industries - Marketing - customer - managing service - Marketing - services

Lampiran Berkas

servicemarketing5ed.pdf

Principles of customer relationship management

No. Panggil

658.812 BAR p

Penerbit

South-Western Cengage Learning

Deskripsi Fisik

511 hlm; index.,gloss.,table.,illus; 25 cm;

Subjek

Customer relations - Management - - Relationship marketing - Textbooks - Textbooks - arsitektur CRM - Hubungan pelanggan - Manaajemen - integrasi data - jaringan bisnis - manajemen hubungan pelanggan - peramalan penjualan

Lampiran Berkas

orinciplesofcutomerrelationshipmanagement.pdf

Customer relationship management (Manajemen Hubungan Pelanggan) : concept an…

No. Panggil

658.812 BUT c

Penerbit

Bayu Media

Deskripsi Fisik

450 hlm; illl; 25 cm;

Subjek

Customer realtioan - Management - Hubungan pelanggan - Manaajemen - keakraban dan pelanggan - portopolio pelanggan - rantai manajemen hubungan pelanggan - segmentasi pasar

Lampiran Berkas

customerrelationshipmanagement.pdf

Undang-undang republik indonesia nomor 14 tahun 2005 tentang guru dan dosen d…

No. Panggil

348.02 gd

Penerbit

Eko Jaya

Deskripsi Fisik

viii, 466 hlm; 21 cm;

Subjek

customer service - hospitality industry - Industri Perhotelan - pariwisata - Pelayanan Pelanggan - tourism

Lampiran Berkas

-

Connecting with Customers: how to sell, service, and market the travel product

No. Panggil

338.4'791'0688 MAN c - 338.47910688 MAN c

Penerbit

Pearson Education, Ltd.

Deskripsi Fisik

214 hlm; ill; 29 cm;

Subjek

addresing concern - detirmining need - sales cycle - selling - Tourism - Marketing - welcoming customer

Lampiran Berkas

connectingwithcustomers.pdf