Trisakti Institute of Tourism Library
Trisakti Institute of Tourism Library
The variables used as many as three variables: the quality of service as an independent variable, satisfaction as an intervening variable, and loyalty as the dependent variable. The analysis tool used is Path Analysis to determine the effect of perceived service performance rating on satisfaction and loyalty rating. Validity, reliability, and classical assumption done before the path analysis. …
The purpose of this research was to determine how much influence the marketing mix and quality of service that’s owned by Padjadjaran Suites Hotel & Conference Bogor on customer loyalty.
The purpose of this study was to determine how much influence the quality of service to customer satisfaction in the Bengawan Solo Coffee Summarecon Mall Serpong.
This research aims to determine whether or not affect the quality of service on customer satisfaction in Wake Cup Coffee Slipi, Jakarta.
The purpose of this research is to find out the service quality that given by Clique restaurant, to find out the dominant factor that influence customer’s satisfaction, and to find out the influence of service quality to customer’s satisfaction at Clique restaurant.
The gap exists between expected and perceived service quality at Museum Bahari.
The effect of service quality to guest satisfaction. at FRONT OFFICE DEPARTMENT at HOTEL GRAND HYATT, BALI
The purposes of this research is to analyze the event quality effect on satisfaction and behavioral intentions of the Ramayana Ballet attendees at the Culture House of Puspo Budoyo
Determine the guests’ perception of the service quality and to know which does the highest dimension or factor of the fifth dimensions service quality exist.
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah