Trisakti Institute of Tourism Library
The variables used as many as three variables: the quality of service as an independent variable, satisfaction as an intervening variable, and loyalty as the dependent variable. The analysis tool used is Path Analysis to determine the effect of perceived service performance rating on satisfaction and loyalty rating. Validity, reliability, and classical assumption done before the path analysis. …
The purpose of this study was to determine how much influence the quality of service to customer satisfaction in the Bengawan Solo Coffee Summarecon Mall Serpong.
This research aims to determine whether or not affect the quality of service on customer satisfaction in Wake Cup Coffee Slipi, Jakarta.
The purpose of this research is to find out the service quality that given by Clique restaurant, to find out the dominant factor that influence customer’s satisfaction, and to find out the influence of service quality to customer’s satisfaction at Clique restaurant.
The effect of service quality to guest satisfaction. at FRONT OFFICE DEPARTMENT at HOTEL GRAND HYATT, BALI
the level of hard skills and soft skills’ Indonesian Student, also the satisfaction level of lecturer who has taught Indonesian Student in Burapha University International College, Thailand.