RELATIONSHIP BETWEEN HEXACO PERSONALITY FACTORS AND EMOTIONAL LABOR OF SERVICE PROVIDERSIN HOSPITALITY AND TOURISM INDUSTRY
This study aimed to 1) explore to what extent service providers’ emotional labor is affected by personality as measured using HEXACO personality factors, 2) analyze the affect of emotional labor on the performance of required emotional display rules, and 3) investigate differences in emotional labor depending on service providers’ demographic characteristics.
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T 2013 01
T1163620033
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Informasi Detail
Judul Seri
-
No. Panggil
T 2013 01
Penerbit
Jakarta :
Sekolah Tinggi Pariwisata Trisakti.,
2013
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah