HUBUNGAN GAYA KEPEMIMPINAN(TRANSFORMATIONAL LEADERSHIP AND TRANSACTIONAL LEADERSHIP) DENGAN KUALITAS PELAYANAN (SERVICE QUALITY): KASUS DI SMK NEGERI 33 JAKARTA

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Thesis

HUBUNGAN GAYA KEPEMIMPINAN(TRANSFORMATIONAL LEADERSHIP AND TRANSACTIONAL LEADERSHIP) DENGAN KUALITAS PELAYANAN (SERVICE QUALITY): KASUS DI SMK NEGERI 33 JAKARTA

SENO HARTONO - Nama Orang;

This thesis investigates the relationship between leadership style (transformational leadership and transactional leadership) toward service quality in SMKN 33 Jakarta. The thesis first determined the perception of students about the service quality they received. The thesis also analyzed how the school staff (including teachers and administrative staff) perceived the dimensions of leadership style (transformational leadership and transactional leadership) of their principal.

Ketersediaan

Belum memasukkan lokasi T 2013 11

T1163620078

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Informasi Detail

Judul Seri: -
No. Panggil: T 2013 11
Penerbit: Jakarta : Sekolah Tinggi Pariwisata Trisakti., 2013
Deskripsi Fisik: 105 hlm; ill; 30 cm; lamp;
Bahasa
ISBN/ISSN: -
Klasifikasi: 2013
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: -
Edisi: -
Subjek: Service Quality
transformational leadership
transactional leadership
Multi Level – Leadership Questionaire (MLQ)
Info Detail Spesifik: -
Pernyataan Tanggungjawab: SENO HARTONO

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