Gaya APA

Fitzsimmons, J, A., Fitzsimmons, M, J. (2004). Service Management: operations, strategy, information technology (4th ed.). New York: McGraw-Hill.

Gaya MLA

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service Management: operations, strategy, information technology". 4th ed. New York: McGraw-Hill, 2004. BUKU.