Gaya APA

Goetsch, D, L., Davis, S, B. (2006). Quality management : introduction to total quality management for production, processing, and services (5th ed. (Pearson International Edition)). New Jersey: Pearson Education, Inc..

Gaya MLA

Goetsch, David, L.., Davis, Stanley, B.. "Quality management : introduction to total quality management for production, processing, and services". 5th ed. (Pearson International Edition) New Jersey: Pearson Education, Inc., 2006. BUKU.