Gaya APA

Martin, W, B. (2004). Quality customer service cara jitu memikat hati pelanggan (quality customer service : how to win with the customer) (cet 1). Jakarta: Lembaga Manajemen PPM dan Penerbit PPM.

Gaya MLA

Martin, William, B.. "Quality customer service cara jitu memikat hati pelanggan (quality customer service : how to win with the customer)". cet 1 Jakarta: Lembaga Manajemen PPM dan Penerbit PPM, 2004. BUKU.