Gaya APA

Abbott, P., Lewry, S. (2002). Front office : procedures, social skills, yield and management (2nd ed.). Amsterdam: Elsevier Butterworth-Heinemann.

Gaya MLA

Abbott, Peter., Lewry, Sue. "Front office : procedures, social skills, yield and management". 2nd ed. Amsterdam: Elsevier Butterworth-Heinemann, 2002. BUKU.