Gaya APA

Steadmon, C, E., Kasavana, M, L. (1988). Managing front office operations (2nd ed.). Michigan: The Educational Institute of the American Hotel & Motel Association.

Gaya MLA

Steadmon, Charles, E.., Kasavana, Michael, L.. "Managing front office operations". 2nd ed. Michigan: The Educational Institute of the American Hotel & Motel Association, 1988. BUKU.