Gaya APA

Yorgov, I. (2023). The new customer experience management: why and how the companies of the future address their customers' needs proactively (First published). New York: Routledge.

Gaya MLA

Yorgov, Ivaylo. "The new customer experience management: why and how the companies of the future address their customers' needs proactively". First published New York: Routledge, 2023. BUKU.