Gaya APA

Berners, P., Martin, A. (2023). The Practical Guide to Achieving Customer Satisfaction In Events and Hotels (first published). New York: Routledge.

Gaya MLA

Berners, Philip., Martin, Andrian. "The Practical Guide to Achieving Customer Satisfaction In Events and Hotels". first published New York: Routledge, 2023. BUKU.