Gaya APA

L., K, M., M., , B, R. (2001). Managing front office operations ( 6th. Ed.). Michigan: the Educational Institute of the American Hotel and Lodging Association.

Gaya MLA

L., Kasavana, Michael., M., , Brooks,, Richard. "Managing front office operations". 6th. Ed. Michigan: the Educational Institute of the American Hotel and Lodging Association, 2001. BUKU.